Remote365 questions and answers

Remote365 is a remote access and support app. You can connect to any computer from anywhere, give live remote support, run video meetings and chat with your team, all from one app, with remote sessions protected by end-to-end encryption.

Two ways: with a one-time session code for on-demand support, or to your own registered devices with their permanent 9-digit ID and password.

There is a Windows desktop app, an Android app, and the Remote365 Host app for Android devices you want to control. The web app works in any modern browser. macOS and iOS apps are coming soon.

No. Devices connect out to Remote365, so there is no VPN, port forwarding or firewall change to set up.

No. They join with the code in the Remote365 app, which is a free download for Windows and Android, and approve the connection. No account is needed.

Take full keyboard and mouse control (including multiple monitors) or stay view-only, transfer files both ways, sync the clipboard, and chat. Organizations can also turn on session recording.

Install Remote365 on the device, choose “Grant easy access to this device” and enable auto-host. You can then connect to it by its device ID any time, even when nobody is in front of it.

Yes. Install the Remote365 Host app on the Android device you want to control, then connect from the Windows app, the Android app or a browser.

Yes. Every remote session is protected with end-to-end encryption, and Remote365 staff cannot view your sessions unless you explicitly ask for support.

Any user can turn on two-factor authentication. On the Business and Enterprise plans an organization can enforce it for every member.

Remote365 uses role-based access control: owners and admins assign roles, and device access can be granted or revoked per member on top of their role. Viewers get view-only access to the devices they are allowed to see.

A support session starts only after you approve it, and you can keep it view-only. Unattended access is something you turn on for your own devices, protected by the device password, which you can regenerate at any time.

Yes. Start a meeting and invite anyone with a code or link; participants join from desktop, mobile or browser, with screen sharing and chat during the call.

Yes. Built-in chat lets your team send messages, share files and record voice notes, and jump straight into a session or meeting from a conversation.

Yes — every new workspace starts with a 15-day free trial. The organization owner gets full access with the Trial plan’s devices and the core remote support features, no credit card required.

Plans are billed monthly per workspace. You can upgrade, downgrade, or cancel at any time from your billing settings and the change applies immediately.

Each plan includes a number of devices you can register for unattended access. When you reach the limit you can remove devices you no longer use or move to a bigger plan — sessions to already-registered devices keep working either way.

Your workspace is locked until you pick a plan, but nothing is deleted — your devices, members, and settings are all preserved and come right back once you subscribe.

Yes. Upgrades and downgrades take effect immediately, and the amount you already paid is prorated automatically on your next invoice.

Solo is for one person managing their own machines, without team administration. Pro is for small teams: more members, devices and concurrent sessions, plus device groups, per-member device access and a 30-day audit log.

Yes — for larger organizations that need unlimited scale, SSO, compliance controls, or SLA-backed support, contact our sales team and we will put together a plan that fits.

We do. Reach out to sales with a short description of your organization and we will set you up with discounted pricing.