1. Introduction
Welcome to Remote365. Remote365 (“Remote365”, “we”, “our”, or “us”) provides secure remote desktop access, device management, collaboration, and support services for individuals, businesses, and enterprise organizations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Access our website
- Create an account
- Use our desktop or mobile applications
- Initiate or receive remote support sessions
- Communicate with our support team
- Use any related services offered by Remote365
By using Remote365, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information necessary to provide secure, reliable, and high-quality remote access services.
2.1 Account Information
When you create an account, we may collect:
- Full name
- Email address
- Password (encrypted and securely stored)
- Organization or company name
- Billing information
- Phone number (optional)
- Profile image (optional)
2.2 Device & Technical Information
To enable remote connectivity and security features, we may collect:
- Device identifiers
- IP addresses
- Operating system information
- Browser type and version
- Device names and tags
- Session timestamps
- Connection logs
2.3 Session Information
During remote access sessions, we may process:
- Session duration
- Session participants
- File transfer activity
- Audit logs
- Session recordings (if enabled by the organization)
- Chat messages exchanged during a session
Remote365 does not actively monitor or view the contents of your remote sessions.
2.4 Payment Information
Payments are processed securely through trusted third-party payment providers. Remote365 does not store complete credit card information on our servers.
2.5 Support & Communication Data
If you contact support or communicate with us, we may collect:
- Support tickets
- Email conversations
- Feedback submissions
- Feature requests
- Technical troubleshooting information
3. Remote Sessions & Privacy
Remote365 is designed with privacy and security as core principles.
End-to-End Encryption
All remote sessions are encrypted using industry-standard encryption technologies.
Session Visibility
Remote365 employees cannot access your sessions unless:
- You explicitly request technical support
- Access is legally required
- Access is necessary to investigate abuse, fraud, or security threats
Session Recording
Some organizations may enable session recording for:
- Compliance purposes
- Employee training
- Quality assurance
- Internal auditing
Organizations are responsible for notifying their users if session recording is enabled.
4. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Analyze usage trends
- Enhance security
Users can manage cookie preferences through their browser settings.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Restrict or object to processing
- Export your data
- Withdraw consent where applicable
6. Third-Party Services
Remote365 may integrate with third-party services including:
- Google authentication
- Payment providers
- Analytics tools
These third-party services have their own privacy policies and practices.
7. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Remote365
- Email: privacy@remote365.ai